**Effective Date: August 19, 2024**

At Little Gem Coffee Company LLC, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, please review our refunds and returns policy below. This policy outlines the conditions and procedures for returns and refunds to ensure a smooth and fair process for both our customers and our business.

1. **Eligibility for Returns and Refunds**

• – **Products Eligible for Return:** We accept returns and offer refunds for unopened and unused green coffee beans, roasted coffee beans, and roasted cocoa. Due to health and safety regulations, we cannot accept returns on products that have been opened or used.
  – **Products Not Eligible for Return:** Opened or used products, special orders, and items purchased on sale or clearance are not eligible for return or refund.

2. **Timeframe for Returns**

– **Standard Return Period:** You have 30 days from the date of delivery to initiate a return. Requests made outside of this period will not be eligible for a refund.
– **Refund Processing Time:** Once we receive your returned item, please allow 7-10 business days for us to process your refund. Refunds will be issued to the original method of payment.

3. **Initiating a Return**

To start a return, please follow these steps:

1. **Contact Us:** Email us at admin@littlegemroasterie.com with your order number, the reason for the return, and any relevant photos of the product if applicable.
2. **Return Authorization:** Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with instructions on how to return your item.
3. **Package the Return:** Ensure the product is in its original, unopened packaging. Include a copy of the original receipt or proof of purchase and the RMA number inside the package.
4. **Return Shipping:** Ship the return to our address at 825 Wayne Avenue, Dayton, Ohio 45410. Please use a trackable shipping service to ensure that the return reaches us safely. You will be responsible for the return shipping costs unless the return is due to a mistake on our part.

4. **Fees and Costs**

– **Return Shipping Costs:** Customers are responsible for all return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect or defective items).
– **Restocking Fee:** A restocking fee of 10% may apply to returned items. This fee will be deducted from your refund.

5. **Refunds**

– **Refund Amount:** Refunds will be issued for the purchase price of the returned item, minus any applicable restocking fees and return shipping costs.
– **Refund Method:** Refunds will be processed to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

6. **Defective or Incorrect Items**

If you receive a defective or incorrect item, please contact us immediately at admin@littlegemroasterie.com. We will arrange for a replacement or a full refund, including any associated shipping costs.

7. **Contact Information**

For any questions or concerns regarding our refunds and returns policy, or to initiate a return, please contact us at:

– **Email:** admin@littlegemroasterie.com
– **Address:** 825 Wayne Avenue, Dayton, Ohio 45410

We appreciate your business and are committed to providing excellent service. Thank you for choosing Little Gem Coffee Company LLC!

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This policy is subject to change and or updated. Please review it periodically to stay informed of any modifications.